1 Star is too generous. This company has been the bane of my existence since BEFORE I moved in. Before moving I attempted to change from Utilita to Octopus. Octopus said they couldn't as I didn't have the correct meter. Utilita then told me I had to be with them for a month before I could change my meter to a credit meter. I have been here over a year. They also did not notify me of winter saver-knowing I am disabled. I was ignored when questioning. And if they did "answer," my questions, they would always avoid the actual question. They never ever gave me an actual answer. Always misread or misinterpreted on purpose. They are expensive as well. They even cut my energy supply off without warnings I was low. When I reinstated it (thankfully I had 4G on my phone) about 20 minutes later, the dog *** app they have sent me 3 notifications. They were a week late. Their app also has been crashing lately. Can't even pay easily. I don't have a key or a card like most prepays-so a no to the post office as a disabled person. This company has messed me around for too long. I am at breaking point with them. I seriously, seriously urge you not to join this company. I PROMISE the 4-5 star reviews are from bots made by the company to try and boost the reality. (Companies are well known to do this btw) I cannot stress this enough as a vulnerable person too. If you are in any way disabled, struggle with mental health, physical health, money etc. DO NOT JOIN. And if you are moving somewhere that has them in place, you must try your hardest to facilitate a switch before they trap you. Just like they did my neighbour. He was overcharged constantly and kept trying to leave, even his current supplier said they couldn't do what they did. And he was not allowed to leave for over a year, had to get charity representatives involved to force them to let him leave. I know this will happen for me next too. Please do not join. They are awful, evil, selfish, cunning and down right spiteful. Please listen to me.