Put money on meter on friday didnt show on the meter, waited till monday as they said they couldnt do anything as the department was closed ,phoned monday morning and the person i spoke to didnt really know what they where doing ,they put a block on my account and said they couldnt do anything till they traced where the money had went and why it hadnt went on my meter.my power died as they couldnt put the credit on that had been added on the friday and had to sit from 10:30am till 8:30 pm with no power and refused to put it back on till they traced where this money that didnt show on meter .they would have left us all night with no power and put me in the position where i had to ask someone for a loan of money as i dont get paid till halfway thru the week .left us in a house with no power having to light candles to see with no fire alarms as they run off the electric which is a health and safety risk. The guy that blocked our account put my own and my familys lives at risk in my eyes ,Even tho we had topped up our meter and they could see that we had but it hadnt went on to the meter .....the guy i spoke to deserves to be sacked for what he did