Problems started in 2019 when we bought a property that Utilita supplied to. Apparently the original supplier had gone bust and they took over. We had no idea who was supplying gas and electricity until we started receiving random bills addressed to the occupier. I tried to get this sorted but they would not entertain me as my name was not on the account. When I finally got the account put in my name I refused to pay for any usage prior to my first reading that I submitted to them. All previous bills were estimated and they didn't know the meter readings on the day that I moved in! Fast forward 12 months. I have been submitting readings monthly and clearing the bills monthly however, and despite knowing that the matter has been referred to the Ombudsman and despite offering to reduce the alleged balance owed to which I did not accept, last Monday 2 debt collectors from face2face turned up at my house along with someone from Utiltita. They wanted to install a pre payment meter. Not a chance!! I have never been in debt to any Utility company in the past 20 years of owning properties. The face2face field agent threatened to return in 3 days, drill the locks, kick the door in and gain entry. They have no legal right to even come to my house without an appointment let alone make threats. I have tried to switch suppliers but they block the move because of the alleged debt. Absolute disgraceful company. I have made an official complaint to face2face and am contemplating forwarding the video recording of their visit to the police. They cannot prove the debt and I wont pay it!!