A year since i moved to a property with a Utilita smart meter.Firstly 2 and a half times cost of BG at my previous property.Used the app at the start and loaded up the account.The money went into 2 different Utilita accounts and no credit for my cash.Used the phone line and finally got energy which showed a different Utilita account name.Unable to trace where my £200 went despite sending bank copies and using the app via Utilita themselves.This company is ripping off its customers and if the customer service is anything to go by they must be treating their staff just as bad.