I sent an email in September informing Utilita that the smart meter was faulty with no response contacted them again this month as expected to enter a 60 diget number on the out side meter after topping up engineer came out 18 October (took day off work) engineer advised if it happened again Contact utilita as the meter is old and will need changing contacted them on Friday as yep same thing again even tried to enter the 60 digit number twice while on the phone with customer services. invalid 😟told engineer would attend my property the next day between 12 and 4 was really happy as I have health issues and need my heating. Low and behold no engineer turned up and on contacting them again told someone would call me back to arrange a further appointment guess what it's Tuesday haven't heard a thing meter ticking over nicely while I have credit that can not be added. So I have a smart meter which is not fit for purpose and a provider who couldn't give a toss about my quality of life which I am paying for. 🥺