After 4 years of fighting to have an incorrect bill on my account removed, and virtually all of the issues raised by other reviewers. Yesterday they finally advised that this debt had been removed from my old account and I would not be hearing from any further debt collectors. But this was only after a 2nd complaints to the Ombudsman Service, and copying my MP into an email of complaint (funny that they should resolve the issue after this). After reading these reviews I also contacted the Information commissioners Office (ICO) as they had incorrect information on my old account and had shared my details with the debt collection agency without my consent. Tomorrow I will be contacting Ofgem. I advise anyone who can’t get their problem resolved to contact the Ombudsman Service (you will have to prove that you raised the complaint with Utilita at least 8 weeks ago). They will need evidence of. Take a photo of emails you have sent to them and keep a screenshot of your calls to Utilita as this will evidence how long you were on the phone. The ICO is very similar. Putting complaints to these companies seem to bring resolution, so I’m encouraging anyone who has issues with Utilita to do this and hopefully the company will be investigated. Very easy to do online. You could do both in an hour if you are to the point.