AVOID AVOID THIS COMPANY AT ALL COSTS My mother was always with scottish power since 1999-2000 and would never change suppliers around 2016 utilita sales men where going door to door trying to get people to sign up to there supply with there Smart meter and apparently cheaper deals than other suppliers, my mum decline multiple times and then they left. In 2018-2019 a guy from utilita came to my mothers door told her he was there to install a new meter which he was installing a utilita meter he left her 1 utilita card to top up her meter and then left. No instructions or smart meter, my mother contacted the company for them to say they where out of stock of smart meters. My mother contacted scottish power and they said we switched to utilita in 2016 which we didn't as we declined the offer to the sales man, I her son contacted utilita to ask for the contract and signature that was required at the time when changing to utilita which we received no reply or call back. In 2020 my mother finally received her smart meter from utilita which is a hazard and not safe to use, the readings are also incorrect and always having problems or down. In 2020 without being told another guy came to our door to install utilita for our gas which he did then left a gas top-up card, I contacted utilita once again with no luck. Our gas meter became faulty so we had to contact utilita and we where told that a guy would be out sometime this month to replace the gas meter so they told our gas would be on 247 untill the maintenance guy has replaced the meter and the £10 odds we had already on the meter would be restored but after the 3 weeks it took for the guy the replace the gas meter utilita never replaced the £10 odds we already had on the meter and charged us over £100 for gas that they supplied us because of there faulty meter. THE NEW GAS METER THEY INSTALLED IS PLACED SO LOW U CANT EVEN READ THE SCREEN ON THE METER I'm currently in the battle with utilita to change back suppliers to scottish gas. Contacted my lawyer. SHOCKING.