Very poor experience with this energy company. I have on going issues with their new smart meter. I spoke to a phone handler and requested to speak to a manager and was told no manager was available. I phone up a second and after waiting over an hour a phone handler said to me that the manager was busy and to call back. I was then told that I must log a complaint which I said no to and wanted a manager on the line. I could hear the phone handler speaking to someone who seemed to be a manager but that manager said that to put me on hold and log a complaint which I politely said no to. After so many tries I could to speak to someone but only this time it someone who a little higher than the call handler. Speaking to the call handler didn't do much favors and same for the person who tried to assist. It seems the managers are avoiding taking my call and this is down right poor from the side of utilita. I need these smart meters out and it has been eating away at any tops I put on.