Here i am a young mother of 3 with my youngest being only 6 months of age whilst this company withholds almost £70 of my money... moved house on the 2nd of Oct 2021 and was in credit on my meter and so far we have gone from 'sending me a cheque' to taking my bank details to do a transfer to npw saying i cant have a refund till i get access to the meter at my old property which sold a week after moving... asked to speak to a manager. Was given a 24/48hr time frame.. was never called... phoned back to see what was going on still no further forward... absolute joke of a company... avoid like the plague!!!