I am not sure how this company have managed any positive reviews, I’m baffled. This is the worst company ever. Con artists. I live alone, in a studio flat and never turn the heating on as it doesn’t work and was being charged £85-£150 p/m. Ridiculous. I never had any excessive use of electricity running but was still charged super high. They sent out an engineer when I voiced my depression but the engineer didn’t help the situation. They would promise to contact me to investigate the issue and high bill and supposed high usage but never would they would continuously lie. Very very expensive and disappointing. I have now swapped providers and I am only being charged £38 and I have not changed any habits.