Utilita is such a joke, tried to get my prepayment meters moved into credit or bill and looked on their website for the criteria. I passes all their criteria online. I called waited 25 mins on phone only to be told I cannot touch my emergency credit at all for 3 months for them to pass me over to a credit or bill payment. I touch emergency because I can't afford to top up every 3 days with current situation. I tried to explain prepayment doesn't work for me as I get paid irregularly so for me a bill works best and I know I can pay it off when the bigger bill comes. Never missed a payment with any other companies. Never known this to be a criteria and it's a laughing stock. Prepayment with current prices is a rip off too, make £45 disappear in 2 days.. only have one clothes wash a week, don't have the radiators on all the time. But somehow use £9 per day?.. sure. I want to switch so bad but current situation leaves me no choice but to sit without electricity in winter.