Shameless liars, they are!! Not surprised by the horrible reviews. I give them zero star. On Saturday and Sunday, their App said it was down for maintenance. When I was able to login in finally yesterday afternoon, my gas usage had shot up to £11 plus for Saturday an £10 for Sunday!!! Mind you I don't have a gas cooker and I wasn't home the entire time. I was checking the app while at work. Upon return I confirmed I had not left anything running. Their system blocked my calls with various excuses one of which was that I wasn't in their records. As I a type my email has not responded to. Finally today, I got through to a live chat advisor who was busy gaslighting me that I might have used and did I have the heating on and such nonsense. He stalled for time so that I could give up ... claiming he was waiting for someone more knowledgeable to tell them how my usage shot up by 600% on Saturday and on Sunday. In the end he run out of excuses and they said I contact my landlord to see if he used it. Today it is normal usage and I am in. So basically they are saying my landlord let himself in while I was away and spent the gas on heating and hot water and welding and God knows what else ... Liars, liars liars. Very poor liars if you manage to get through to them that is. Avoid!!! It's a scam.