Shady company tell you no hidden costs will that's a lie got standing order charges, swap your taff because you dont pay by direct debit but have never once asked me to, the app doesn't work been sending meater reading but apparently they haven't gotten them so as a result I now have a bill of over £3000 on top of the £200+ a month I have already paid over the 10 months I've been with them so they made me swap to a pre pay meter to pay it off and that doesn't work either , so now me and my family are sitting in the dark freezer defrosting with all our food in it because even when you call them to fix the problem after over an hour wait to talk to someone they put the phone down on you before you even get your post code out your mouth and don't even bother with the live chat because they can't actually do anything or look into anything and again another long wait for the useless and unhelpful feature