I am still on going with this company I've sent them letters recorded del.emails phone call in this country and South Africa I've not paid any bill since March 22 when I moved in we are elderly in our 70s and hubby blind I'm disabled I got on to ofgen but they are leaning on Utilitas side.The letters I Sent confirming who I am they are saying royal mail never del.them!The letters i get are in The name of prev.tenant they've just Sent a bill forcz£5,500 and treating to fit a prepaid meter which neither of us could manage.The bill is in the previous tenant name.I don't know how I stand with that This company are criminals,crooks exploiters avoid there customer service is not and full of trained liars.