Shambles of a company Has anyone managed to get through to these people on the phone? I left months ago. Their website wasn't working when I was expecting the final bill so couldn't pay it. They set up a payment plan which I can't afford with all the other ridiculously priced bills I have to pay. Paying utilita off for a bill I've never seen is not a priority. Cancelled the direct debit. Now they're writing constantly. Don't have hours to wait on the phone. 300 people waiting before me on live chat and they don't answer Facebook messenger 🙄. It's absolutely ridiculous, how do we get hold of an actual person. I've emailed again. Spoke to Ofgem, they said keep all the evidence that I've tried resolving any issues. If they don't respond after 8 weeks then I can start a complaint through Ofgem. Utilita actually owe me over £200 that I've paid them, it's left my bank account but is no where to be seen on the Utilita account. Wheres it gone? I was with Utilita less than a year and the entire time all they did is mess me about so I changed suppliers. They're pestering me for a final bill yet they owe ME money! Just found out that they never gave meter readings to my current supplier, only took 6 months to notify me of that too. I'm livid! Utilita installed smart meters but the gas meter was never online, not communicating with supplier, they knew about the issue and never resolved that either. Again spent hours trying to get that resolved over the phone and never got to speak to someone, so gave up. They don't respond to emails, Facebook chat or the live chat on their website. I give up, let ofgem deal with them. I'll be expecting to be compensated for the stress and inconvenience caused. May even bill Utilita by the hour for the hours I've spent and wasted trying to communicate with them. What a shambles