Don't ever use Utilita, I'm moving to a different company as soon as possible. I've spent hours upon hours trying to get through on the chat. The phone line cuts off part way through dialogue or after confirming my details. I am unable to top up my gas meter through my phone, so I have to manually input the code. In this cold weather it's so much more difficult, especially as I live in a top floor flat. As well as this I have a circulation condition and a neurological condition, so getting down to input the code is very difficult. £15 would last a whole month, that now only lasts 2-3 days despite being strict with heating and having it on for a maximum of 2 hours per day. They've "promised" to send an engineer out and contact me via phone or text on the same day to let me know when this will happen, and have they? Nope, it's been over a week and I've heard nothing. As soon as I get a response from another energy supplier, I'm moving.