Hands down the worst customer service experience I've had for years. We are currently moving home and arranging for Utilita to hand over energy supply to our new house. After contacting our current energy suppliers (hold time c. 30 seconds), was kept on hold for over an hour with Utilita, whose automated voice claimed (falsely) that the issue could be solved online (it can't) before being told in person that Utilita would not address our issue prior to moving in and would not give a callback, as "We don't do that." Another hour on hold to look forward to!
1 year ago
Utilita Energy has a
1.1
average rating
from
605
reviews
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