This energy company is a joke .They do not help there loyal customers when needed.The cost of Gas and Electricity is just ridiculous and they cant say its because things have gone up in price its there doing on there prices.I have put a complaint to them since june 2022 and up yo today they have still not contacted me or dealt with my issues as same issues are still happening. I have been with Utilia for 9 years and they were ok in the beginning but now they are atrocious and i think they need to be investigated by the correct regulation team. They just do not have any care or consideration for there customers they just leave them stressed, worried and frustrated well that's my personal opinion on this horrible company.