Signed over to utilita because we wanted a prepayment meter an they said they would fit one within a week but then covid hit so we was left on quarterly even though when we phoned an told them we couldn’t afford it they told us to be patient..we waited 2 years .and now owe thousands because we didn’t have big amounts of money to pay monthly or quarterly and now they are forcing me to pay 35% back an each top up and I can’t afford it .I top £50 up an it’s gone in 2 days so somethings not right an when I ask them for help they tell me to try and find a scheme that helps with bills because they don’t have anything in place to write debts off even though I’m really struggling to eat and feed my kids aswell as heat the house .I’ve told them it’s effecting my way of life and that I’m vulnerable an is suffering mentally from it they just don’t seem to care ..i wouldn’t be in this debt if it wasn’t for them pestering my girlfriend to switch when they cold called at my door .absolutely shocking from a so called reputable company .I wouldn’t switch to them if I was you they will rip you off