Utilita is completely useless. I moved into a new build property late last year and after waiting hours to speak to someone first on live chat, then waiting another hour on hold on the phone, I finally spoke to a member of their tenancy team to register my account at the property. Apparently, there was an error on their behalf as I kept receiving bills addressed to 'the new occupier' with debit dating from before I moved in, followed by frequent reminders and a threat to switch my meter to a prepayment meter. Two months later, after multiple failed attempts to speak to an advisor to rectify the issue, as well as a complaint email (with documents illustrating when I moved in), my name was finally registered to the property, yet there was still debt on the account that didn't belong to me. Yet again I waited for over an hour on live chat to speak to an advisor, and when I eventually got through, it seemed that the issue was sorted and I would be sent the correct bill also the late charges within 4-5 working days. Cut to two weeks later and no such amended bill has arrived. In its place, I have received an "IMMEDIATE ACTION REQUIRED!" message with threats of further action. So here I sit, after waiting on hold for another hour like a pleb, about to attempt to fix the issue again, and now I'm being told I have to provide a meter reading to fix the bill, which I was never told to begin with. To cut a long story short, do NOT use Utilita.