I cannot believe that what this company is doing is legal. It feels like dealing with scammers. I’ve been in my new property for 3 months now and was charged £746 for electric alone. They explained that this is because the meter is wrong. After multiple complains and countless hours on the phone they replaced the meter and now the tarif is even higher. In fact, they claim that it’s me who still owes them. I went to the Ombudsman and created the case, but they have somehow managed to add evidence proving that everything is correct. I believe they are formally trained to evade direct questions and steal money. Customer service always randomly hang up the phone after 40mins on hold and live chat keeps getting closed before responding. When they do respond, they say they will raise a query but there is never a note about you ever having contacted them when you speak to the next person. Advisors claim they cannot access or send emails directed to them. Complaints team is very dismissive as well. I can’t stress enough how much stress I’ve been through due to them, avoid at all cost