I would greatly appreciate it if I had the option to give a score of zero or below. As the landlord, I wanted to split the bill with my tenant. The estate agent sent them the contract, but Utilita refused to accept it. Despite having landlord licensing and OVO accepting the contract, Utilita rejected it. We provided them with all the rental payment invoices, but they still declined. I spent three hours on the phone with them yesterday. Today, I have spoke with a representative at tel: 01962891164. The representative stated that they only deal with me and don't care if I have a management estate agent or a tenant. This has become a problem for me. I explained that this is a buy-to-let property, so there is an estate agent assisting me. To my dismay, the estate agent is now advising me to seek legal assistance in resolving the issue of splitting bills with Utilita. Their service has been extremely poor. What an easy task but they cant do it. DO NOT USE this company - this is my advise.