Put a £600 debt on the meter 4 years after the previous resident left and told me I was liable because I own the house when I lived elsewhere and paid my bills. 1 hr 50 mins on hold .Did not inform me of this in any way. Now with ombudsman and utilita dont mind telling lies, trust me, they're an absolute disgrace. Robin Hoods brothers, Robin B******s. Sly, underhand and think they're a law to themselves. I've given them address of previous resident but still taking my money. Implied that I might be a fraudster and a liar. More than likely been overcharging me at 58.5p a unit last month. Cut the wires from consumer box and taped wires up and hid them. Not one wire reaches the box and had the cheek to tell me that it was dangerous. The cover was off!! Whole house now needs rewiring. I, m a 60 yr old woman with major health issues and treated me with utter contempt. I have no decent words for them. Nowt but thieves.