Absolutely horrible company. Have been a customer for a while and from day one I had issues. First, my meter is not connected as it is "Too Far" so they give you 32 digit code that you manually have to enter on the small keypad to top up. This happens every single time I had to top up. They provide you with the pad that you have your information in one place, top-up meters online, and all good stuff. Phoned multiple times about it and never receive it. Customer Service is shocking they just switch you from an agent to an agent. Half of them barely speak English. Paid fortune for the gas, £150 for a month in 2022 for a 2 bed flat everyone home working so barely at home - no heating. While my neighbour opposite paid only £60 with heating on. When phoning to ask about the rates they say Im on the normal rate however they can't see my usage as my meter is offline. Heard this one before many times. Now a cherry on the top. I moved house and for obvious reasons, I decided not to be a customer with Utilita anymore, however, I still had credit on my meter which needed to be refunded to me. (As said on their T&C). You call and you click through menu options to get to leaving department, after 10 minutes you hear that this department currently closed and it's open Mon-Fri. Called multiple times different days can't get through. I decided I will call to Join in department, suprise call answered within 10 minutes. When they hear that you after the refund they put you on hold and never speak to you again, or switch you from an agent to an agent. Clearly they don't want to refund you any money as they greedy. Finally I managed to speak with someone about it and they have issued a refund. It will be with me up to 4 weeks. Great finally... 4 Weeks later money still not arrived, I am not surprised as they never asked for my bank details. On the phone again same story, department closed, putting on hold and never hear back, switching from an agent to agent. Week later of consistent trying finnaly woman on the phone took my bank details and issued a refund that will be with me within next 5 days. Great. 5 days later guess what, still nothing. Week later nothing. Today is over 2 months that Im trying to get their attention, still haven't received my money and still can't get through to speak with someone. PLEASE AVOID