This company is a scam! They just walk into your home promising you to change your meter to a better one, offering the lowest rate and then the bill comes. We had to pay over 100 pounds per month, just for gas, for a 1 bed flat, for periods we were not even at home! They never changed the meters, they never even asked for the meter readings so they made up their own and when we provided them with the actual meters they just ignored us. They ignored all the emails we sent and on the phone they pretended to have never received emails from us. They also blocked us from moving to another company when we said we want to change companies due to the cost. Not helpful at all!