I have been with Utilita for 10 years and up to this week I was their biggest supporter. I have recently moved and wanted to take Utilita with me so applied for the switch over. Unfortunately after I applied for the switch I discovered that the meter serial numbers registered at my address ware removed on 28-09-2016 and the details on the national database are incorrect. I have spent 5 days and over 20 hours on the phone trying to cancel, firstly the switch, but now the electricity account which is attached to a meter that hasn’t existed for nearly 8 years. I have sent in multiple emails with all needed details and I’m getting absolutely nowhere, at this point I wish I’d never crossed paths with Utilita. So I currently hold 2 electricity accounts with 2 different companies and the same with the gas as those details were also wrong. Every other company (2 different ones) have been an absolute pleasure to deal with but Utilita has driven me to insanity just pushing me around on the phone, firstly not believing what I’m saying to them and secondly it appears that nobody at Utilita actually knows what to do with these dead accounts. The current meter details are currently being updated and when they do update the situation will get even more complicated. I will never recommend Utilita to anyone and at this point wish I’d never moved purely because of the issues I’ve had trying to sort it out. While I’ve been writing this review I have again been kicked off the phone and need to ring them back so I’m off to attempt to do that now. Update: so I rang back, got put on silent hold, waited for an hour then gave up. Date of experience: 24, 25, 26, 27, and 29th June. Had Friday 28th off because I was in bed to recover from the Migraine dealing with this stress has caused me every day this week. Looks like I’m starting again on Monday. Moving house and dealing with utility companies really shouldn’t be this traumatic. If I could choose to never deal with them again and forget the whole chaotic mess ever happened I would, but if this isn’t sorted ASAP from my perspective the whole matter is going to be a lot worse than it is right now, I’m potentially looking at losing my electricity supply that I rely on for medical equipment and refrigeration, but that’s ok because they’ve said if I lose supply they’ll send out emergency engineers to change the meters. JUST CANCEL THE ACCOUNT BEFORE IT COMES TO THAT!!!!