I have had issues since May with not being able to top up first with electric then once the new meters were installed I could not top up on gas.i have emphysema so I have to stay warm and not being able to put my heating on because I had to save what credit I had for showers was awful. After months of going back and forth I spoke to a lovely lady today called Brenda Njagi and she was wonderful, Brenda listen to all my concerns and when we got cut off she rang me back and then within half an hour fixed the issue and made sure I had enough credit to have my heating on ,thank you very much Brenda! Fantastic customer service 👏 👌