Utilita Energy – Exploitative, Incompetent, and Utterly Untrustworthy Utilita Energy has earned the title of the worst company I’ve ever had the misfortune of dealing with. Over the past 2.5 years, I’ve endured their lies, incompetence, and shameless exploitation, all while they ignored legally binding remedies from OFGEM. A Snapshot of Their Failures: Highest Tariff in the UK During the Cost-of-Living Crisis: While millions of households struggled to make ends meet, Utilita forced me onto the “Premium” tariff, charging a staggering 94.459p per kWh for electricity (first kWh) and 37.73p per kWh for gas (first kWh). These were the highest energy tariffs in the UK, completely unsuitable for my smart prepay meter, and implemented without my consent or explanation. To put this into context, I was being bled dry financially, paying more than double the average rate while Utilita lied to me about the reasons for these outrageous charges. OFGEM Remedies Ignored: Following a complaint to OFGEM, Utilita was ordered in March 2024 to: Recalculate my energy bills based on correct tariffs. Refund all overcharges. Provide a breakdown of my energy usage. Issue a written apology for their failures. It’s now over 7 months later, and Utilita has ignored every single one of these remedies. No refunds, no explanations, no apology—nothing but excuses. Blatant Lies and Broken Promises: Utilita repeatedly lied to me: Claimed my smart meters were repaired remotely. They weren’t. Sent five engineers to my property, all of whom failed to fix my uncommissioned meters. Provided a smart hub in July 2024, which has never worked. Despite countless assurances it would be resolved, nothing has changed. Their customer service team alternates between denying problems and offering meaningless apologies, while I’m left chasing answers. Unexplained Charges: On multiple occasions, £10 top-ups vanished overnight, with no explanation or accountability. In one instance, £20 disappeared in 28 hours, despite my daily usage being less than £2. Their response? Blame “estimate-based balances” and tell me to check my meter manually—completely undermining the purpose of smart meters. Complete Disregard for Vulnerable Customers: Despite being registered on the Priority Services Register due to mental health struggles, Utilita has shown no empathy or support. Their constant failures and lies have caused immense stress, exacerbating my mental health issues during one of the most challenging financial periods in modern history. Final Thoughts: Utilita Energy is an exploitative and untrustworthy company that thrives on the misery of its customers. They overcharged me for years on the highest tariff in the country, ignored regulatory orders, and left me in financial turmoil during the cost-of-living crisis. Their lies and incompetence have pushed me to the brink, and I am now pursuing legal action and exploring media options to expose their disgraceful practices. If you value your money, your mental health, or basic decency, avoid Utilita Energy at all costs. They are not fit to serve customers, let alone operate in a regulated industry. My complaint is still open, my meters are still not working properly, my charges are still being overcharged, they continue to stall OFGEM, they continue to ignore me, they continue to break every major legislative principle they are held too. Nearly 3 years and this is still not resolved. Utilita, you are disgusting. Absolutely disgusting. You, your employees, your senior managers and CEO's should be utterly utterly ashamed to have yourself considered an authorised company within this space. Give me my money back, fix my meters, stop overcharging me, stop ignoring me, stop ignoring OFGEM, deal with this. When is enough, enough?