Absolutely shocking customer service and inaccurate billing I’ve had an incredibly frustrating experience with Utilita. After receiving a call from their customer service team, I spent over 30 minutes on the phone and got absolutely nowhere—just told that someone else would be in touch, with no clear action or timeline. All of this was over something as simple as correcting a meter reading. According to my final bill, Utilita recorded an "actual" meter reading of 4084, but I submitted a photo on 5th March 2025 clearly showing the reading was 3239. That’s a difference of 855 units in 11 days, which is completely unrealistic. My average daily usage is around 1.12 units, so the math just doesn’t add up. To make matters worse, they’ve slapped on £10 late payment fees in previous months, despite the delays being entirely on their end. I’ve been meticulous in tracking my own readings because I don’t trust their estimates—and rightly so, given this mess. I’ve now wasted hours trying to get a basic correction made, and I’ve received nothing in return—no resolution, no apology, and certainly no compensation for my time and stress. One agent even claimed my bill had previously been underestimated, which is simply false. The lack of accountability and customer care is astounding. I’ve submitted photographic evidence, contacted my new supplier, and followed all the proper steps—yet I’m still being massively overcharged and ignored. I wouldn’t recommend Utilita to anyone. Avoid if you value your time, money, or sanity.