Like many others on this site i was moved to Utilita by the regulator as my previous provider went into administration. I received no correspondence from Utilita from the start of this process, they took over on 18/9/19 and i didn't receive a bill until the end of January, at which point i received 3 bills for 3 different amounts. I have been trying to resolve this for the last 3 months and have been largely ignored, except for more threatening letters in relation to a supposed debt. I have Smart meters so the company are well aware if my usage exceeds the DD payment. I have been allowed to get into £££ of debt and the company are not addressing my complaint. Case now with the ombusdman. Avoid this company at all costs.