I was previously an Eversmart customer but was moved to Utilita when they went bust. I cannot express how stressful the experience has been with Utilita, they have massively overcharged us, provided extremely poor customer service and now I’ve tried to switch to nPower, they still keep demanding huge sums of money from me. This week I received 2 letters asking for my final bill payment - different amounts on the letters. When I called them they gave me another figure! I’ve requested a full breakdown of usage and payments from Utilita so I can log a complaint with Ofgem. Surely Ofgem are investigating these guys already because they are truly shocking - avoid at ALL costs!