PLEASE READ IF YOU ARE AN EX EVERSMART CUSTOMER.
I was switched over to utilita when eversmart when bust, no choice of my own.
I moved property 3 months ago and received my "final bill" from utilita.
This week i received a letter demanding over £400 stating this is the money I still owed from when I was with eversmart.
I disputed this as the direct debit was still coming out of my account when eversmart went bust.
I sent them a copy of my bank statement showing this.
Now they reply that there was a error with my supply and magically they can see some of the payments were made (still looking into the others)
If you were with eversmart and get a letter asking for money that you still owe eversmart PLEASE challenge this as they are trying to rip people off.
They are DESPICABLE company who have no shame in the way they treat people.
They do not care if you have already paid for your supply, they want the money again.
Also if you are planning on switching to them, DON'T.
Their app is a pile of rubbish.
It does not recognise account number and then you can't submit your readings.
Then you get estimate bills, which are of course way over the price what it should be and they try to make out its your fault for not giving the readings on the app you can't access.
PLEASE PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS.
I will be posting this on EVERY social media platform possible so I can get this message to as many ex eversmart customers as possible
4 years ago
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