I moved to Utilita in 2018, in July this year I got a letter saying they were adding £403 debt to my meter from my old supplier!! They r now taking 25% of every top up it’s a nightmare at the minute especially with me and my husband being on furlough. When I left my old supplier I was owed money worst mistake I ever made moving to Utilita the people you speak to either don’t understand a word u say or they just totally ignore what you are saying. I am still waiting for a manager to contact me from July. I will b changing supplier once they give me my money I have already paid back for debt that is not even mine! STAY CLEAR!