My husband & I are both pensioners...my husband is 77 yes of age..I am 67...husband has numerous health problems one of which has just been diognosed life threatening...we applied for Warm Home Discount but I received letter this morning as stating we have been declined...they also state that we could get the WHD later in the year if we remain with Utilities...have tried to get in touch for hours but no contact at all...I realize that not everyone can be awarded this discount but I just wanted to know the criteria was to be eligible for it. ....Customer Service is a joke!!!!