Such a shambles, just not getting anywhere. I'd urge anyone reading this to think wisely. They're not cheap, and service and general courtesy leaves a lot to be desired.. People have had a good or great experience, so weigh both sides of the coin. Most negative reviews here are a case of when it goes badly wrong for them, so does everything else. Simply put.... Utilita took my supply over. I registered for the app. App didn't link readings to my accounts, so I got hit with a £800+ invoice 18 Months in, which was later reduced as wrong by around £150 because of a recurring trend in this story, Utilita error. Told payments would go from £73 to £170. Called and agreed a 4 week grace period to figure out finances, payment taken less than 3 weeks later. Finances strained to say the least Smart meters installed poorly. Both on pre pay, electric got sorted. Gas wasn't communicating. Told to manually give this. Complaint initially resolved with a 10% bill adjustment and a promise to get someone to fix my gas meter and provide the reader. Readings for gas given multiple times, but again never received them. No word back, so complaint reopened. Absolutely no word from them other than we'll contact you within five days. Which didn't happen. Without warning i was getting calls from a Suspected Spam number. Turns out it was from Utilita. Agreed to get another call back from the complaints team which didn't happen. Turns out that call was to book a visit... Wish i had known to expect the call. Engineer comes out, serial number for meter was wrong, now updated. Again 1st engineer at fault. Emailed again to advise this was becoming a joke and could I get some response. Also asked for a SAR and full investigation into the app, as this is the core issue here and Utilita should be able to verify i signed up for the app and therefore find why there was an issue. Responses came from Exec team advising they were taking my case seriously on 1st. Then asked a few days later when I chased them again if I still needed my SAR, even though they had still failed to respond to my complaints or offer any outcome that wasn't *we've fixed this, we good?" Turns out this was even a mess as it turns out they have switched my App to pre pay, so I can't even see bills.. My meters are fine, but wasn't sure if me, my key worker wife or 4 year old child were going to have power or gas at some point. I've given the company multiple chances to respond, and now i'm at a loss. The company were a factor in me taking time off for stress during the pandemic considering i now owed them a massive amount. I'm now even struggling to get a response from their Exec Team.... I'm having to cc the CEO in to every second email to prompt them. I've received official confirmation now the case is over 8 weeks and i've not had any attempt to resolve it beyond the Meter issues. So again, weigh up your options and if you hear that Utilita are taking over your supply, maybe think twice.