They state they offer great customer service -that is not true I found myself with Utilita when EverSmart went bankrupt - I was not informed in writing or advised what tariff I would be on it just happened I had no final statement or an option. Since then it went downhill I paid monthly by DD but always seemed to be adding funds. I decided to leave after four months as I wasn't impressed. I was told I was due a refund of £99 waited for it never arrived. I then had to contact Utilita to establish what was going on only to be told they had made an error and it would be £6 by then they had closed my account on line thus I didn't have any statements to refer to after many calls they sent me a final statement but obviously you only have their word. Six months later I kept receiving texts stating I had to pay £55 at first I ignored as I had left and thought it was a scam, yet they persisted kept texting (basically harassing) I AGAIN had to email to ask what was going on, they said they had made an error and refunded too much. I asked repeatedly for them to put it in writing explaining what had happened. No they send further final statement which differ to the one sent previously which doesn't inspire confidence in the company. Again various emails still no explanation and then threatening letters. I asked one last time for a letter explaining how this occurred again sent more differing statements. They pride themselves on excellent customer service, this is NOT the case they are relentless, constantly harass, are not transparent and cause people upset and undue stress. Avoid at all costs