I’ve been with this company for over two years and from the start things didn’t go as planned, fist they had trouble switching my broadband from sky so they signed me up with a new phone number and as a result I was tied in to a 24 month contract as supposed to a 12 month that I had signed and they didn’t even bother telling me this. At the time I switched to this company as a double gold customer I was supposed to recive free LED lights, an appointment was maid for the footing but than subsequently cancelled by UW due to them having problems with connecting my. broadband. After over two years when they delivered the LED light bulbs I was told I have entered yet again in to 24 month contract, this is something they failed to tell me prior to delivering the LEDs. Their customer service is rude and unhelpful. They con customers by promising services they can not deliver. I had trouble with my broadband from day one and their respons was for me to pay for a better router which I did. This did not solve the problem and I was stuck for 2 years with a broadband that didn’t work. I have now switched back to sky and even though I have paid for my router with UW they want it back or I’ll incur chargers, yet again they made me believe that by paying for the router I will not have to send it back to them when I leave, guess that was a lie. I would not recommend this company to anyone. Avoid like a plague!!!!!!