If I could give no stars , I would. I have been trying for 6 years to get a refund for £600 which they have over charged me. Wait until the end of the year- we will refund. No they did not. I am still trying, they put me on loud speaker in the office, I could hear laughing, indication what they how to answer my questions and brick walled every time I asked for my refund. I was on the phone for two hours again, still they will not be refund me. They said go to the ombudsman. I have my bills, I have proof, I don’t need an ombudsman. Utility Warehouse must be made to be accountable !