Moved into a 2 bedroom flat, set up UW as the provider and got put on a budget tariff. Was told a the start to make sure i submitted meter readings via the app to keep track of my usage which i did. Had a smart meter installed after 6 months so i didn't need to submit any more meter readings. Received an email with my "end of year review" and my DD was to go up by £120 over and above what i was already paying. Called today and support agent wasnt very helpful, told me that the smart meter wasnt sending the electricity readings so i have to submit a meter reading by calling in again. The whole point of submitting readings is to keep track of usage and amend your payments if you are to using more energy, so you dont rack up arrears. VERY POOR ACCOUNT MANAGEMENT!!!