We have been with them since June 2015. Everything’s been okay, the odd hiccup here and there. We had gas & electric, broadband, mobile & cash back card. But in 2021 working from home was hard because the internet was rubbish, tried an upgrade but it was nowhere near fast enough. So we decided to leave the broadband and go with virgin but keep everything else. Even though we cancelled the broadband and have had virgin installed for the past 8 months, we’ve still been paying for their broadband! The plum never cancelled it. For the past 3 days I’ve been passed from pillar to post, over 8 hours on the phone with UW blaming virgin and then virgin blaming UW, finally got somewhere where UW admitted fault and are trying to refund us, but then I still cannot cancel my broadband with them because every time I ring to cancel, I either get cut off or they pass me to someone else. Cancelling something with them is like pulling teeth and has made me avoid recommending them to anyone! Just answer your phone calls!