Dreadful company, I've had problems from day 1. First their billing didn't make sense, neither tallied with the Meter Readings nor with any reasonable estimate. I repeatedly asked for the meter to be read, by a meter reader in person. They failed to carry this out and then, after persistent complaints, they installed a smart meter. for 2 months I got accurate billing, then the smart meter decided it wasnt going to communicate with Utility Warehouse (its always best avoided as Customer Service is abysmal) and the bizarrely estimated bills started again. I again made a complaint to UW - which they strung out for months, allowing a (so called) "debt" to build up. Still there was no meter readings done, no checks to ensure my meters were accurate, or to look at why the mute smart meter had decided not to speak. I eventually made a further complaint stating I would not pay anything until they sorted the issue out, their initial response was to try and sell me broadband and mobile phone as well - based on my experience with their mute smart meter, this was not a wise move, and prompted further complaints). Next thing I knew a locksmith (I use this term loosely as I have seen the screwdriver gouges and scratches he caused) had broken into my property, whilst I was in (I was working from home, wearing a headset and could not hear knocks on the door, but would have seen anyone pushing the bell). I am now saddled with a huge unsubstantiated debt (in excess of £3k) a pay as you go meter which requires more than £80 per week to feed just a fridge and water heater, and a broken door lock which cost more than £80 to repair. DO NOT use this company, they are utterly hopeless in every respect