I am with UW for about 7 years. So far I don't have to call many times. Recently upgraded to smart meter (pre pay to credit) and to speak to some one every time i call it takes an hour. I am running out of credit on prepay as the meter didn't upgraded to credit despite the guys told me it will in 24hours. Its 5 days still same. This is 4th time I am calling its about 5 hours of my time is wasted. this time its 1hour15mins waiting still waiting.....hopefully someone picks it up... the lady said she is putting me thru to smart meter team and it's showing wait time about 10mins :( lie form her or dahs board?