Avoid this company. If you phone them you wait up to an hour by being passed from one unknowledgeable person to the next, and in the end your question is still not answered or wrongly. Reason: probably poorly trained and poorly paid staff. UW will not let you have a landline if you are on fibreband, even if you offer to pay for it ! I had to go to another provider for a landline and hence pay doube for broad band ! Unlike other providers' clearly detailed bills, theirs are unclear and not explanatory enough. I cannot wait to cancel the contract which will probably be another nightmare !