For several years after joining UW, I was more than satisfied with their service. All bills in one place, always able to speak to someone directly for any issue, and promptly resolved. Alas, all good things come to an end.. at the end of last year I took out their Boiler & Home insurance to my regret. It took me months, literally to be able to contact anyone to book a boiler service, and always unable to speak to anyone, emails, go unanswered. Last week I had an emergency, which left me without heating, hot water, landline phone, WiFi and dead sockets unable to charge mobile, same story. I ended calling out an independent electrician at midnight (at a cost of £165) with the last bit of battery on my phone. He came, checked, identified the issue and advised me to keep a number of fuses off to prevent further blackout until my insurance electrician came in the morning. No one from UW called until I raised complaints mid morning, eventually someone turned up at 9pm and stood there staring at the boiler completely blank, no check, not a look at the fusebox or equipment. Fiddled with a connection and re wired it and left. Electricity worked for a few hours and again off. All weekend left now without heating, hot water etc.. they now will send someone tomorrow late evening. Absolutely appaling, they shouldn't be allowed to do business, at least the Insurance division.