The pitch they use to switch you is "if we can't provide you with cheaper bills, we will match what you're paying now". I wish it was true. Once they have you, there are all sort of reasons why they cannot give you the price promised. Then comes the after sales service. After realising I was being charged for a service that I had previously cancelled and was not using, it took two calls totalling four hours for me to get through to someone who could help. Thanks goodness I came across Chris who tried his best to sort out my problems, but UW customer service is painful.