I signed up for electricity in February, the account has yet to be set up. It is now June. On the second of June I revived a letter saying that the contract would go live immediately. This did not happen. Having spoken to multiple advisers over the phone for over 1h I was informed I had to pay a £100 deposit (this is not a thing, this is not the first time I sign up to an electricity provider) and also that the contract had probably been cancelled and the tariffs might be different. In other words they get to change the rules as and when they want. I, of course, did not proceed. I suspect that given recent energy price hikes they have decided to stop onboarding new customers (at least a the tariffs they were quoting in February) and rather than be upfront about this, they prefer to exasperate new customers with an impenetrable process and misinformation so that it is the customer who choses to walk away. Don’t wast your time. Whatever you are quoted on the website will probably not be honoured and if you are asked for a deposit after the fact, do not accept this, there is no guarantee they will honour it!