In preparation for moving house UW confirmed that we could take our existing number - essential as I run a small business. But throughout the process, they keep assigning us a new number. The date that we should have gone live (27 June) with phone & broadband, came & went, delayed because they needed to ask us if we were okay with std broadband as ultra not in our the village. After numerous phone calls, some going round & round in circles for 50 mins, told that it would be another 5-7 working days before we go live. Today now told we won't go live until 14th July & with a new telephone number!! UW customer service used to more or less top their competitors - sadly that's not the case any more - we've been customers for 20 years or so but we're very disillusioned now!