I signed up for Electricity & Gas. We have a smart meter & UW get readings every day. What I find so frustrating is that when you log into your account the 'Home Page', where you would expect to see a current summary of usage, payments and overall balance, has none of this basic information but instead has links to sign up to home insurance or add other services. In fact nowhere in your account can you get this basic information. I pay by monthly DD but recently, due to price increases, I paid a one-off lump sum to get up to date and requested an increase in my DD to cover current prices. To cut a long story short, they received the lump sum but did not apply it to my account because they "didn't know whether to apply it to Electricity or Gas or both". Given that the Gas account was in credit & the Electricity account in debt, I felt like saying "duhhh ..." Anyway, they wanted to hike my DD to way above what I was prepared to pay due to the 'debt' on my account. I eventually received a call from a customer services lady who was sensible & helpful and between us we got it sorted out, although unbelievably she said she would have to get approval for the one-off payment to be applied to my electricity account! Why UW make so difficult, opaque and complicated what, for all other utility companies that I've dealt with over the years, is simple, basic straightforward info and the facility to see where you stand financially based on up to date readings, is quite beyond my comprehension. It's almost as if they want to keep you in the dark. It took me several messages, emails and a long telephone conversation to get info that should be staring you in the face when you log into your account. Utterly bizarre!