Absolutely horrendous! Would not recommend to anyone. I joined in 2019 and had endless issues which were eventually resolved (took endless amounts of phone calls on my part) but luckily I did not have any further issues. I moved home in June and was told that I could simply transfer over all of my services to the new property and my bills would continue without paying any lump sum from the previous property. I was also told that all I needed to do with my broadband was to plug in the router and be good to go. This was not the case. Once again, after multiple phone calls (which I had to chase as no one knew the answer) I was informed that they were not able to provide my broadband, but even if they could it would take a minimum of 30 days to be active!? So just plugging in was completely false. I have now had to find another provider elsewhere which has affected my bills with UW as it is a reduction in services so my discount of being a triple gold member was no longer valid. Once again, endless phone calls to resolve and eventually we came to a solution. It is now august and I have received a gas & electricity bill from another company stating I have an outstanding balance with them, even though I have been paying UW for these services. I spoke with an advisor on the 6th and informed me that he would get a refund processed for the bills paid and would investigate further as to why this has happened as he could not understand why I was being charged for a service they are not providing. I was promised a call back and email on the Monday but of course, I received nothing. I have made multiple phone calls throughout the week chasing for an update and have had to wait over an hour for someone to answer! Still no joy in finding a solution, and I have been passed from energy team, to the billing team and then back to energy. Still haven’t received an explanation or solution to this error. Absolutely shocking service! I am now requesting for my account to be closed and compensation for the errors, incorrect information and general experience received as it has been beyond shocking.