Does anyone actually work at Utility warehouse? I moved into a new house and they provided the gas and electricity for the previous owner, I was trying to get through to someone most days to activate my account for 3 WEEKS! I was left on hold for 45 minutes each time I rang before I gave up. Got through occasionally to a person but they still couldn't help me and just transferred me again to hold for another 45mins! I gave up after 3 weeks and contacted Octopus who I used before, they apologised for the long wait (which was only 15mins) and they sorted everything out for me there and then which was super simple and great customer service. I now have a bill for those weeks from Utility warehouse to pay (which is fine) but I can't talk to anyone to actually pay and can't do it online as my account number isn't valid. I am currently on hold again (40mins so far) but if they want my payment they can knock on my door as this is an joke! Never use this company!